Monthly Archives - February 2020

Honeymoon Curtailed !

KSM 3 KSM 1 KSM 2Indian newly married couple. On their Honeymoon trip at an Island in Ko Samui, Thailand.

The adventurous hubby drives around the wife on a Motorbike. All goes well, till he bangs it into a wall. Collar bones and knees fractured for self. Rib cage and Liver…..Wife too gets Collar bone fractured. Both need Emergency medical assistance and complex surgery later on. Both are admitted in the regional hospital and get the Primary care.

Their friend calls ISAPL for help. The Director Operations Ms. Poonam gets into action, as always. The ISAPL-CMO takes over the medical part of best suited Super-specialty care. And Ms. Poonam continues with the logistics of arranging the patients transfer to mainland and subsequently to Delhi.

Many options and opinions and constraints. The Infirm bodies, Continuous care, Location transfers, Budget constraints, Corona Virus. Treating doctor is not confident of patient discharge or transfer elsewhere. ISAPL-CMO assures the medical competence, equipment and care. He is simply 14 years experience in handling 100s of patient transfer cases worldwide. Logistics challenge being transfer from island to mainland. Family simply on shoe string budget. Cannot afford an Air transfer of 40 mins. Medical opinions and advises sought. Meticulously achieved thru the Ferry+Road ambulance of 8 hours.

ISAPL beat the next challenge of Bangkok to Delhi for cost and availability and feasibility. Director Operations Ms. Poonam has wide experience on it. She deputes the CMO at Bangkok to prepare the couple medically and Psychologically to be on a stretcher in a passenger flight. Meantime, Ms. Poonam pulls the strings on Indian national carrier. Could arrange for medical approvals and Engineering for Stretcher on Air India, within 18 hours; that typically demands 72-120 hours.

Rigorous planning, Multiple transfers , 4 Medical facilities, Budget; with Empathy. Couple landed safe and secured at Delhi hospital.

Another set of smiles protected by ISAPL.

Humane to Those in Distress !

Adventure for young – Concern for family !

Here is what we are good at. Bringing smile on the faces 🙂

These 2 (Foreign nationals) Love birds are smiling now.

But the preceding 38 hours have been of highly anxious moments. A phone call in the evening from overseas. And the last location known. No contact for the last 3 days. No mobile connect.

Family, Insurance company and Embassy are worried and clueless.

And ISAPL Director-Operations Ms. Poonam gets into action. Structured approach, strategic steps, Team activation.

Humane to those in Distress !

Humane to those in Distress !

Geographical and digital search. Teaming with Police, right upto SP’s office. Checkpoints, Hospital searches, Clubs hunting, Airports, Bike renting agencies, shops, restaurants, Foreigner’s Office, Immigration, borders, CCTV, …….

Well coordinated mission; and Love Birds are brought out of their hidden nest.
The end is: Smile 🙂

Thanks to the wonderful support from the Maharashtra Police force.

Yes. Humane to those in Distress !!

Young Couple lost in the Goa Jungle

Another interesting Crisis call – 04:00 am of a Sunday (mass day) morning.

A foreign national Boy and Girl are missing for the last 6 hours. In the ‘jungles of Arambol, Goa’. Last location available is a deserted Shiv Temple.

Search starts….. Locals, Police, ISAPL..    Pressure from Embassy, Family, Insurance company.

Police too is invoked. Police inform back that their search parties had failed since 11:00pm. ISAPL (Delhi HQ) draws a strategy to identify and form appropriate teams at Arambol, Goa.

Multiple teams approach the Jungle / Hill / Dam from 3 sides. Mobiles signals are pathetic. In between, we get connected to the couple. Without food / water and warm clothing. They cannot identify any landmark around. Shrill voice of the girl ‘I am hungry and tired. Exhausted. Cannot walk.’ Two hours of meticulous trekking and Tracking. The temple is empty and no one around. Searched the 400 mts periphery for traces live / injured / sick / dead….

switching between Hope and Misery…

Our Director Operations Ms. Poonam could zero down on another temple, some 2 kms away. The search parties are redirected towards that. Here is hope. One of the teams could connect with the couple and instructed them to climb down the hill thru a particular pathway. All goes well for 10 minutes as we are about to accomplish the mission. But, they loose the direction yet again. Vanished. Jitters and worrying.

All this while Police is still wandering around and seeking updates from ISAPL.

Now, Ms. Poonam, at Delhi Command Center, directs all the teams to close-in towards that location. Such an obvious looking rescue. But, then we were leveraging simple locals who are not ‘search-rescue’ trained / experienced / equipped. The mobile signals and directions had their own share. Ms. Poonam knows it the best.

Look at their smiling faces, telling the tale !

We at ISAPL “Humane to those in Distress”.

Smile says it all !

Smile says it all !