Monthly Archives - December 2020

Air Ambulance tearing the Darkness

Saving Life is more important than anything else.“- Ms. Poonam (Director-Operations)



It was a distress call to help Air transfer a Heart patient who immediately (Golden hour) needs surgery Implantable cardioverter defibrillator (ICD).

What is so challenging: Patient heart condition, Inter-country Covid regulations, UK Lockdown has disrupted Dhaka Airport operations. Flight slot, Permissions and Operations are in for a hard time. Any further anxiety (due to Air-transfer delays) can worsen his Vitals.

ISAPL approach:  Sub-team formation by Ms. Poonam.

Team A works on Flight readiness with equipment & Medics, client management and commercials. Team B works on Medical assistance logistics from Bed-Airport-Ambulance-Airport-Bed. Team C works on Inter country permissions, visas, Covid clearances, Airport permissions.

Airport operations at Dhaka were overwhelmed with changed dynamics of global aviation due UK. A request to fly is pending since morning. Winter Darkness setting in sooner and Patient’s vitals…..
When the standard approach for permissions didn’t yield for many hours; Ms. Poonam could trace and reach senior officials of Dhaka Civil Aviation authorities. Permissions to land in at night were hard to come by. Her Empathy and request to Dhaka Authorities to support a life-saving mission worked. Immediately, all the 3 teams converged to simultaneously roll both Road and Air ambulances. The integrated approach of dovetailing logistics saved critical minutes. Medic team ran a night mission saving each critical minute.

Patient is safely and delightfully Air ambulance transferred from Dhaka to Delhi Bed-to-Bed. The family is thankful of Miracle tearing the Darkness of night and pain.

Humane to Those in Distress !!



What Goes up, must come down









India hosts global adventurists for Paragliding. A Sport / passion to soar high, flowing freely like a soul. The Man’s ultimate desire.
Although, one is not always blessed to keep soaring.

ISAPL was in action last week at the Paragliding site. A French Pilot had crash-landed in an accident. Post rescue & medical assistance, Pilot was declared dead. ISAPL responded to the family’s request to handle the Human Remains. It was a nightmare for the family abroad to comprehend the situation and related formalities to get the Pilot (Deceased) back home.
Site is some 550km (12 hours Terrain drive) from Delhi.

Swift and precise action plans by Director Operations – Ms. Poonam Jain. She leveraged her experience of handling the accidental death of  Singaporean pilot in 2018.

ISAPL arranged for necessary Statutory and Medical clearances. Further Respectful and dignified Cremation and Ashes collection as per Hindu rituals. Transfers and Personal Belongings including Cash, Card, Electronic gadgets.

Cremated remains were ready for International Cargo (from Delhi), with all documents; in just 90 hours.

Motto: Helping Those in Distress !!



Covid takes us to Bangladesh

ISAPL Operations were founded and headquartered at Delhi. Over the years, ISAPL has expanded formal footprints in Canada, Australia, Dubai and Oman. English has been the main language.

Covid times have thrown up many situations to serve global communities. ISAPL has relentlessly took up the challenge of Cultural and Language constraints. During these reduced Operations, ISAPL has leveraged its wide base and network.

In the last 8 months, we worked on Medical Transfers and Mortal remains…operating in French (France & Canada), Hebrew (Israel), Tamil (India), Bengali(Bangladesh) and Punjabi (Canada). This includes Documentation, Communication, Medical reviews, Medication, Cost-containment, Invoice Audits, Air Ambulance Transfers etc.

ISAPL is more versatile and equipped to handle multi-cultural and multi-country cases.

We are confidently serving Bangladesh now for Medical assistance, Covid management, Invoice-Audits, Hospital Admissions and Air Ambulance transfers.