Fastest Service ever; completed with Blessings!

Most important element of our services are Empathy and Experience. A Foreign national died at India on Sunday morning. Family is under emotional trauma. They engage our services and request for speedy formalities and procedures etc. They want transfer of Human Remains from India to Singapore. Considering the Hospital, Govt, Police, AIIMS, High Commission, Air India, Cargo; Our promise is of 72 hours.

(For reference purposes: an Indian techie (working for the premium most IT company) died at Finland on 28-Dec. The Human Remains arrived at Delhi on 19-Jan)

But, ISAPL (An Air Ambulance company) is about ‘Humane to Those in Distress !

The Director-Operations Ms. Poonam Jain on her toes. Experience, connections and relations of 25 years come handy. The team expedites all the formalities, approvals, processes right over the Sunday and early Monday. ISAPL dispatches the Remains in flat 35 hrs.  The FASTEST ever by our team. Because, we understand and empathize with the grieving family.

Thank you very much as well miss poonam. You have been a great blessing“- the Family

Casket wrapping

…just when Taliban rattled the Af.

It is very recent; during US pullout from Af and turmoil thereof. Three Indians and Nepalese suffering Covid infected Lungs disorder. Both their employer and hospital wanted them to be evacuated out of Af. Reasons were many: including endangered life, deteriorating medical condition and depleting resources. Taliban was making sudden moves and whole of Af was in uncertainty and fear. Airport, Immigration, Security…. tartar

Challenges were equally strong; including negligible commercial Flights, safety/security/ permissions and costs. Embassies of both India, Nepal at Af and of Af at India were least-functional; stalling the permissions, visa and clearances. 

The Plan A to move all 3 of them together by a chartered Air Ambulance was dropped due to safety concerns in Af airspace. The Asian and European aviation companies had refused to fly into either Kabul or Bagram, Mazar-e-Sharif. Even the Af Medical team refused to road-transfer patient to Bagram etc. 

Our Director-Operations Ms. Poonam had designs of Plan B. She swiftly started working on Commercial transfer. She prepared 2 simultaneously Medical teams and commercial Airlines (Air India and Kam Air) at India and Af to activate either medical escort teams. Oxygen, BPAP, ECMO equipped. She frivolously moved few Govt Ministers & airlines.  It was a life-saving mission. Commercial airlines medical clearances were arranged.  

Meantime a patient’s condition deteriorated. The impending life threats and medical condition warranted urgency. Ms. Poonam agreed to a split-plan.  1st patient was immediately transferred by Commercial airlines to India. Subsequently stabilized overnight at Delhi, before Air Ambulance transfer and treatment at Nepal. 2nd (deteriorating) patient was immediately moved to the Middle East. 3rd was moved few days later by commercial airlines to Delhi for treatment.
Thankfully, all 3 are safe home and doing good; away from Af. Yes, escaping the inevitable threat and chaos thereon.

We were saving 3 human lives; just in time. 

Covid Patient transferred for Lung Transplant by Air Ambulance

The international flights are still curtailed and Patients transfer continues to be challenge for Operations and Finances. A patient was stuck at Kuwait hospital for 4 months in ICU for Lungs impacted due to Covid. Doctors has recommended a Lung Transplant. An important aspect of this Air transfer was ECMO machine. Patient was on a specific ECMO machine in hospital. Medics suggested minimize the change of ECMO.

Patient preferred to receive a transplant at India. Availability of Indian ECMO for inflight was a Challenge due to Compatibility and Power backup. And even the ECMO of Kuwait could not be supported by Indian Air Ambulance. Family had tried various Service providers.

ISAP was engaged for the Medical transfer by Air Ambulance.

What we promised:

  1. Capability to operate Global
  2. Maintain consistency of ECMO
  3. Safe & economical transfer

ISAPL did:

  • Meticulous planning and communication among current-destination hospitals, Family, Treating doctors….
  • Engaged European Air Ambulance that had required Power supply
  • Sought special permissions from Kuwait Govt to loan-lease the ECMO machine
  • Equipped Air Ambulance with Diverters and valves to support special ECMO
  • Covid health and landing permissions on Airports.
  • A comprehensive Medic team of Cardiologist, Perfusnist, Para-medic and ECMO operator.
  • A perfectly dovetailed arrangement of patient transfers by air / road at each step.
  • Customs clearance of loaned ECMO b=machine and its return to Kuwait.

It costed less than the initially anticipated / Quoted. And the patient’s ordeal of 4 long months  ended with the best treatment at Chennai.

It is possible to save life, if we all collaborate for the purpose.


Air Ambulance tearing the Darkness

Saving Life is more important than anything else.“- Ms. Poonam (Director-Operations)



It was a distress call to help Air transfer a Heart patient who immediately (Golden hour) needs surgery Implantable cardioverter defibrillator (ICD).

What is so challenging: Patient heart condition, Inter-country Covid regulations, UK Lockdown has disrupted Dhaka Airport operations. Flight slot, Permissions and Operations are in for a hard time. Any further anxiety (due to Air-transfer delays) can worsen his Vitals.

ISAPL approach:  Sub-team formation by Ms. Poonam.

Team A works on Flight readiness with equipment & Medics, client management and commercials. Team B works on Medical assistance logistics from Bed-Airport-Ambulance-Airport-Bed. Team C works on Inter country permissions, visas, Covid clearances, Airport permissions.

Airport operations at Dhaka were overwhelmed with changed dynamics of global aviation due UK. A request to fly is pending since morning. Winter Darkness setting in sooner and Patient’s vitals…..
When the standard approach for permissions didn’t yield for many hours; Ms. Poonam could trace and reach senior officials of Dhaka Civil Aviation authorities. Permissions to land in at night were hard to come by. Her Empathy and request to Dhaka Authorities to support a life-saving mission worked. Immediately, all the 3 teams converged to simultaneously roll both Road and Air ambulances. The integrated approach of dovetailing logistics saved critical minutes. Medic team ran a night mission saving each critical minute.

Patient is safely and delightfully Air ambulance transferred from Dhaka to Delhi Bed-to-Bed. The family is thankful of Miracle tearing the Darkness of night and pain.

Humane to Those in Distress !!



What Goes up, must come down









India hosts global adventurists for Paragliding. A Sport / passion to soar high, flowing freely like a soul. The Man’s ultimate desire.
Although, one is not always blessed to keep soaring.

ISAPL was in action last week at the Paragliding site. A French Pilot had crash-landed in an accident. Post rescue & medical assistance, Pilot was declared dead. ISAPL responded to the family’s request to handle the Human Remains. It was a nightmare for the family abroad to comprehend the situation and related formalities to get the Pilot (Deceased) back home.
Site is some 550km (12 hours Terrain drive) from Delhi.

Swift and precise action plans by Director Operations – Ms. Poonam Jain. She leveraged her experience of handling the accidental death of  Singaporean pilot in 2018.

ISAPL arranged for necessary Statutory and Medical clearances. Further Respectful and dignified Cremation and Ashes collection as per Hindu rituals. Transfers and Personal Belongings including Cash, Card, Electronic gadgets.

Cremated remains were ready for International Cargo (from Delhi), with all documents; in just 90 hours.

Motto: Helping Those in Distress !!



Covid takes us to Bangladesh

ISAPL Operations were founded and headquartered at Delhi. Over the years, ISAPL has expanded formal footprints in Canada, Australia, Dubai and Oman. English has been the main language.

Covid times have thrown up many situations to serve global communities. ISAPL has relentlessly took up the challenge of Cultural and Language constraints. During these reduced Operations, ISAPL has leveraged its wide base and network.

In the last 8 months, we worked on Medical Transfers and Mortal remains…operating in French (France & Canada), Hebrew (Israel), Tamil (India), Bengali(Bangladesh) and Punjabi (Canada). This includes Documentation, Communication, Medical reviews, Medication, Cost-containment, Invoice Audits, Air Ambulance Transfers etc.

ISAPL is more versatile and equipped to handle multi-cultural and multi-country cases.

We are confidently serving Bangladesh now for Medical assistance, Covid management, Invoice-Audits, Hospital Admissions and Air Ambulance transfers.

Helping Aged during Covid times

This time, it is a 70+ years old Canadian lady vacationing at India; when the Lockdown held her back at a Dharamshala (India). She was confined to the place for almost 5 months. And once she started moving out, had a fall causing cerebral injury. The medical care could keep her live with negligible movement. She was under home care for long enough developing sores. The family at Canada was concerned. They wanted her to be shifted to Canada for better care.

She was infirm and longing to return back to Canada.

ISAPL was recommended by the Canadian Govt officers. ISAPL team swung into action. Connecting the family, Care provider, Airlines, Govt and many many more.  ISAPL finalized the travel routing and medical care needed.

A 5-days monitoring and stabilizing process started. having enough experience, ISAPL team swiftly arranged the permissions and clearances from Canadian High Commission, Ottawa HQ and Airlines authorities for yet another special transfer during Covid.

She was shifted to Delhi, under Medical care and supervision. She was stabilized at Delhi for 72 hours and Covid tests were conducted. She was prepared mentally, Physically and emotionally for the 13 hrs non-stop flight from Delhi to Toronto. And another connection of 2 hours flying.

ISAPL, under the leadership of Ms. Poonam is well versed, equipped, experienced in supporting such Medical Repatriations. Ms. Poonam sorted thru special exemptions and permissions.

The entire family at Winnipeg was assured of her safe travel.

We do best what we intend to…

Humane to Those in Distress !!

Ms. Poonam-ISAPL-Handling medical Emergencies, Globally

Ms. Poonam Jain of M/s International Star Assistance Pvt Ltd. (ISAPL) has won yet another international award.

Women in Business and Professions World Awards-2020


Category:                Health Care and Medical Hero of the Year

Rank:                      GOLD

Motto:                     Handling medical Emergencies, Globally


Handling Medical Emergencies, Globally:

Indian government announced a hard-lockdown, with just 4 hours notice. Flights, Hospitals, Embassies, transport, Offices came to grinding halt. People movement was prohibited, with penalty on opening ANY office. Both medical and logistics services were snapped leading to an utter confusion and distress all around.

International Star Assistance Pvt Ltd. (ISAPL) being a global company for Medical Emergency, were amidst many cases. The Director-Operations, Ms. Poonam Jain, decided to stand up and continue the services. As per Poonam ‘People need us more now’. Leading from the front, her Operations team was up and running overnight.


  1. Having worked globally; Poonam activated the ‘Work From Home’, as per the Business Continuity Plan.
  2. She activated the call diversions and hunting mode for 24×7 Alarm Centre.
  3. Established 100% normal communication channels (emails, phones, chats)
  4. The process books and data backups were leveraged for formats, tools, accounting etc.
  5. Learning from the lockdown and business criticality, Poonam relentlessly worked on refining the policy / procedures to conclude the Audits. Finally achieve the ISO 9001-2015 Certification for SEARCH & RESCUE, AIR EVACUATION, AIR AMBULANCE, MEDICAL ASSISTANCE & ESCORT, and TRANSPORTATION OF HUMAN REMAINS
  6. Poonam prepared for the eventuality of any existing staff getting infected of Covid-19. She hired professionals to expand Support team by another 60%

Medical Assistance

  • Poonam could envisage an immediate need for otherwise non-existent network and ecosystem for ‘Tele Medicine and counselling’.
  • Arranged Psychiatrist counselling sessions for foreign nationals stranded at India.
  • Poonam has established a team of Medics-paramedics for ‘home visit’, fully geared in PPE kits to provide Primary care for Covid-19 affected. An elaborate ‘Quarantine and monitoring’ was drawn in consultations with Doctors and learning from Medical agencies.
  • In miraculous feet, Poonam arranged Air transfer of Human remains from Covid locked Eastern Europe to Canada; while all along being at home (Delhi, India). It was a unique multi-mode, multicounty mission.
  • When everyone was losing peace, Poonam utilized the Covid-19 lockdown as an opportunity to seek overdue citizenship and immigration transfer of an Infant born in India 2 years back. US govt granted a ‘special case’ approval for Infant to reach home-US. Poonam went further ahead to arrange a seat in special flight of India-US for stranded. All this while coordinating with Washington.
  • Poonam leveraged her experience at US Embassy during Anthrax scare days to prepare SOPs for Embassies’ readiness for Covid handling
  • Poonam could fill the gap on Service provider for Air Charter; by leveraging network in Spain and Eastern Europe.
  • When clients / expats were concerned about availability of Super specialty Hospital for Covid-19 treatment, Poonam arranged assured & preferred services to them.
  • Quickly coached and guided the newly inducted staff, straight in a Work-from-Home mode, with devices, emails, phones working within 6 hours.
  • Received appreciation and publicity for conducting Covid awareness sessions among the Residential communities. Arranged groceries and medical help for the aged / isolated.

Team Learning:

  1. Ms. Poonam preferred to certify herself: International Red Cross’s course on “Restoring Family Links & Psychosocial Support in Emergency”
  2. Encouraged and coached Network Manager – Mr. Ankur Sharma certify himself: WHO’s “Health Emergency Program on Covid-19”
  3. Operations Manager – Mr. Deepak Rai learnt the nuances of Health and Travel Insurance
  4. Under Poonam’s mentoring, the complete Operations team was on feet 110% time. They felt more resourceful than before. The happiness and engagement was overwhelming. Poonam ensured a more than normal client communication. Team worked more cohesively and compassionate to those in need.
  5. Poonam’s empathetic approach is both consolation and reassuring to those in distress. She has happily handled the grief, anxiety and concerns of others. She brought few smiles back. During the severe Covid-19 outbreak, Poonam did lower her guards to take better care of fellow human beings.
  6. Under Poonam’s leadership, ISAPL stayed true to the company motto: Humane to Those in Distress!


  1. Poonam exhibited resilience & mellowness in such unpredicted circumstances. She heroically led from front to dispel panic and nervousness among client & society. Arranged Psychiatric video sessions for mental health of stranded & isolated expats.
  2. During hard lockdown of cities, offices, state borders, Airlines & transport Poonam arranged logistics, permissions, and devices for team to operate 24×7. They remained cheerful & healthy in ghost towns; when everyone else had dithered.
  3. Poonam pragmatically handled emergency of others, even during scary Covid-19 lockdowns; assuring and providing food, medicines and Medical help.

Ms. Poonam Jain of *International Star Overseas Services*-Startup of the year 2020

Ms. Poonam Jain of M/s International Star Overseas Services (ISOS) has won its international award.

Women in Business and Professions World Awards-2020


Category:                Startup of the Year | Consumer Services

Rank:                      Silver

Motto:                     Growing with the Families, exponentially.

Judges’ remarks:

  • In a word: Outstanding! Great example of community service project. Well done team!
  • Poonam is driving a large number of strategies for International Star Overseas Services from the front to encourage, ultimately benefit clients around the world.
  • A unique concept in an underplayed arena.
  • Something never heard of. Amazing & Astonishing.
  • To be able to work in a field with no formal education in that arena and to be successful in field needing empathy is a remarkable feet.

Helping new families, Globally !

Founded in 2017, International Star Overseas Services (ISOS) is a boutique consulting firm. We are a woman founded, funded, owned and operated company. We facilitate primarily the Women who have been thru difficult phase of reproduction challenges and decide to do adoption or surrogacy in a non-resident country; for various reasons of privacy, technology, culture, cost etc.

ISOS helps clients (Intending Parents – IPs) worldwide: Baby Adoption, Surrogacy and Embryology advice, New Born’s Citizenship, Immigration and Country Exit, Legal advice and Document Attestation, Representation at Embassies & State Departments.

As Founder-Director of ISOS, Ms. Poonam Jain is the go-to person for the IPs (Single, Hetro or Homo) desiring to have a baby either thru Adoption or Surrogacy; globally. She has been part of the Surrogacy and Adoption Policy & Cases of few Govt departments. Poonam has meritorious 22yrs experience of American Citizen Assistance Services at U.S. Embassy, New Delhi.

Poonam manages the ISOS Operations, Strategic Marketing and Thought Leadership from home-offices in New Delhi, Mumbai, Melbourne, Kiev, and Toronto.  Her Compassionate nature is the key to services related to Clinic Selection, Frozen Embryo Transport, Agreements & Baby citizenship and Baby Passport. Poonam has helped some 500+ IPs from 34+ countries

Since each country has multiple departments and regulations around foreign nationals making (surrogacy) baby in their country. Poonam actively interacts with the various Government Departments and the relevant Ministries to understand the requirements and pursue the cases. She arranges necessary documents from the Clinic, expedited DNA Testing, Interpreting Government laws, comforting the family stay, coordination with Country of origin etc. She meticulously prepares each case file with reams of documents around legalities. She does all this, not being a lawyer by qualification. Consulates appreciate the meticulous job done and process the applications faster. Poonam expedites the Approvals, permissions, consents and arranges for IPs leaving country in 50% less time than planned. This saves IPs of:

  • huge money on expenditure staying put in surrogacy country,
  • cost of loosing earning being away from their home country,
  • Anxiety of taking the much awaited newborn baby to home country sooner

Poonam’s innovative business model is supported by the guiding principles:

–Empathy first; Happiness over processes

–Simplified documentation and interactions with IPs and govt agencies

–Create a culture of ‘family support’ to the IPs

–Build an industry network that can be leveraged to expedite the IPs journey.

At ISOS, Poonam’s mission is to help as many families to carry the legacy. Poonam is an ‘Invitee’ to many conferences, forums and meetings to streamline the Pre & Post ART (Assisted Reproductive Technology). Poonam is experienced in Baby (Child) Adoption, both at India and many other countries.

Since 2017 ban of Surrogacy at India, many IPs had their embryos frozen in various clinics. Their Surrogacy journey got halted indefinitely. In early 2019, Poonam could secure the First Ever path breaking permission from Indian Council of Medical Research to export the Frozen Embryos.  This opened gates for all the IPs to transfer their pre-processed Frozen Embryos from India into other countries.

  • 3x revenue growth YoY since founded. Business structure and revenue model that allows ISOS to grow while maintaining high-empathy Service.
  • Headquartered at India, serving nationals of 34+ countries, ISOS is truly GLOBAL company. Received 100s of gratitude and thanking notes from IPs.
  • 100% business is thru Word-of-Mouth marketing by the past customers
  • The services and help continued during Covid lockdown times:
    • Helped families continue / conclude their Surrogacy journey at Australia, Kenya & Ukraine. Created alternate paths / detour for their journey, travels, Legal formalities, Documentation, Medical Tests etc.
    • Successfully accomplished Adoption & Canadian Citizenship.
    • Expanded the network and markets by another 2 countries
  • Poonam continues to be distinctive and resourceful of its kind of Services in the world. Her clients get preferential treatment everywhere

Covid times Air-Transfer

An 87 years old Canadian lady lost her son, while together visiting India. Over with his cremation, she was devastated, deplorable and drained. Further isolated during Covid Lockdown. She was fragile and unable to return back to Canada due to limited flights.

The pain gets compounded when she got admitted to Hospital for Parkinson, AKI, and Hypercalcaemia etc. She required Intensive Care (ICU) for many days. The family at Canada was concerned. They wanted her to be shifted to Canada for better care.

ISAPL received the request. Considering her medical situation, Covid scare, lockdown regulations and limited flights; ISAPL team huddled under the leadership of Director-Operations Ms. Poonam.

ISAPL medical team evaluated the condition, in consultation to Treating doctors. A 5-days monitoring and stabilizing process started. Meantime, Logistics team started working on Air transfer arrangements. Options were Air Charter ambulance & Stretcher on commercial airlines. The team went ahead getting permissions and clearances from Canadian High Commission, Ottawa HQ and Toronto authorities for this special transfer during Covid.

The medication, equipments and Medic team was formed for a 9 hrs drive from hospital to International Airport. And the 14 hrs non-stop flight from Delhi to Toronto.

The Medical team closely monitored the patient condition and revised medications for Parkinson & AKI. Conducted Covid tests. Simultaneously, Ms. Poonam and family built her emotional confidence. Results were encouraging. Her medical condition improved. It was decided to move her in Business Class; with Oxygen, Catheter etc. This was a big cost and time saver for the family.

ISAPL had to work thru various offices and channels to get special permission for Emergency visa (without Biometrics) for the Dr. Considering travel embargo and stringent Quarantine rules both at India & Toronto; there were enough blockades that Ms. Poonam sorted thru special exemptions and permissions.

The ISAPL kept family well assured while handling the challenges both at Delhi Departure and Toronto arrival.

ISAPL adds another success story !

Special permission needed to Enter Ukraine

Many families have impending Surrogacy plans at Ukraine and need to travel in. ISOS’s Ms. Poonam has been keeping a close watch. She could facilitate the travels even during severe lockdown during June-July…..

Recent news:
The Cabinet of Ministers has temporarily closed the entrance to Ukraine for foreigners: who is planned to be allowed
The decision is valid from 00:00 on August 29 to 00:00 on September 28.
The Cabinet of Ministers has decided to temporarily ban foreigners from entering Ukraine until September 28, except for certain categories of citizens.
According to an UNIAN correspondent, the decision was made today at a government meeting.
“In order to prevent the spread of the second wave of COVID-19 in Ukraine … For the duration of the quarantine to temporarily prohibit the entry into Ukraine of foreigners and stateless persons, except for certain categories of persons,” said Interior Minister Arsen Avakov before the decision. .
Who will be allowed to enter Ukraine
According to Avakov, for the duration of the quarantine entry is prohibited to foreign nationals.
Quarantine in Ukraine: what is known
· Today, the Cabinet of Ministers extended the adaptive quarantine in Ukraine until November 1.
· From August 1, adaptive quarantine in Ukraine provides for the division of all regions into four zones – “green”, “yellow”, “orange” and “red”, depending on the epidemiological situation in each individual.
Different quarantine restrictions have been established in each of the epidemiological zones. The mildest – in the “green” zone, the strictest bans await the regions of the “red” zone.
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