Profile

Vision
The vision is to provide all services under one umbrella and is best achieved in association with partners worldwide. We have combined experience of 63 person years. The Insurance companies & High commissions/Embassies approach us for our proficiency in services and empathy.

International Star Assistance Private Limited with Emergency Medical services being managed and led by professionals in that arena.

The structure of the company is Linear, thereby enabling quick decision making. Each unit is being managed by the respective department head who can take quick and proactive decisions. The company has representations in Mumbai (Maharashtra), Sydney (Australia), Toronto (Canada) and London (UK) for Assistance with Medical Air Ambulance, Repatriation, Emergency Evacuation Services & Surrogacy Assistance & Surrogacy Exit process.

At the top of the pyramid is Ms Poonam Jain who has over 20+ years of experience while working at American Citizen Services (New Delhi) and have assisted thousands of Americans in Emergency & Complex situations.  While working at the Embassy for 20 plus years she developed professional relationships with various Embassies, Airlines, Aircraft providers, Hospitals, Local authorities, Immigration, Doctors & Funeral Directors all over India.  Has experience of  handling & Arranging International Medical Evacuations using Air Ambulance, Helicopters Medical Assistance, Arranging helicopter Assistance to look for missing persons in Northern India, Arranging Stretchers on Commercial Aircrafts, Arranging Nurse escorts, Repatriation of Human Remains from India to anywhere in the World, Receiving of Human Remains, Arranging Ground Ambulance Assistance, Assisting with Fraudulent medical Claims and other Indian Visa related works. The experience and connections of Ms. Jain (Director Operations) for 20 Plus years is one of the reasons why ISAPL is able to deliver service with compassion and love.

She is being supported by other department heads who look after Air Freight, Travel, Hospitals, Hotels and Ground arrangements and the team provides comprehensive pre hospital, emergency and critical care advise to all types of patients during aeromedical evacuation or rescue operations aboard helicopter and jet aircraft.

Alliances

Transporting Human Remains PAN India/Evacuating via Air Ambulance/Providing Nurse Escort on Commercial Aircraft/Surrogacy Assistance ISAPL Group believes in ‘done by the best’ and works with some of the reputed partners across India and outside India. These include:

[ultimate_icon_list icon_size=”20″ icon_margin=”15″][ultimate_icon_list_item icon=”Defaults-check”]Class A Hospitals[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check”]Medical Insurance Companies[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check”]Paramedics[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check”]Aircraft Charter Companies[/ultimate_icon_list_item][/ultimate_icon_list]
[ultimate_icon_list icon_size=”20″ icon_margin=”15″][ultimate_icon_list_item icon=”Defaults-check”]Funeral Directors[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check”]Civic and Government agencies[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check”]Legal and Medical Advisors[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check”]Surrogacy & IVF Clinics[/ultimate_icon_list_item][/ultimate_icon_list]

Our Partners

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[ultimate_icon_list icon_size=”20″ icon_margin=”20″][ultimate_icon_list_item icon=”Defaults-skype”]Poonam.ISAPL[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-envelope”]poonam@isaplgroup.com[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-phone-square”]+91- 9810203415[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-whatsapp”]+91-9910335443[/ultimate_icon_list_item][/ultimate_icon_list]
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With such a big thing happening in a foreign country it is of great help and support to have someone who know the local processes. Thanks again for all your help.

Family (XXXX Norway)

Just a quick mail to say that we arrived safe and sound last month. Thanks again for all your help in getting home.. Best Regards

Ben, Damien, Jacob and Jasmine

Dear Poonam,
Just a quick email to let you that we have arrived in Melbourne safe and sound.
And thank you for all your help while in India.
Best regards

Family (Australia)

Dear Poonam
Thank you again for all your assistance. Without your help we would probably still be in New Delhi.

Regards (XXXXX, Australia)

If it weren’t for you, I would most likely still be in India right now and not sending this email from Australia, so thank you again. If I find myself in a similar situation in the future, I’ll be definitely using your services again. Cheers and take care.

Simon

Dear Poonam & Team
I wanted to again thank you for the assistance that you and your team have provided me with ensuring a quick return home with Nicolas to Australia. It’s reassuring to have a contact such as yourself that knows the processes and procedures which need to be completed and can get it done. It was one less thing for me to worry about, allowing me to spend my time on much better things.

Nicolas

Thank you so much for your help today! You are a god send to us. Thanks a million!

Kerrie (Family CANADA)

Thank you so much for all your help you are trulely sent from God you made everything so easy for us without you i dont know ehat we would have done thank you thank you may god continue to give you wisdom as you endeavor to help others love always.

Rosie and Carl (USA)

I want to thank you for the great service that you provided. I am aware how very tedious such a procedure can be and had very bad experiences in the past, getting tied up in bureaucracy. With your help, it was fast and clean and the cost was extremely reasonable.

I feel strongly that a service such as yours, helping people get through the system to get things done is very helpful and valuable. I have been living in India for over 30 years and wish I had the benefit of it earlier.
I will definitely recommend you to anyone I know and plan to call on you for further help.  With warm Regards.

Kim

We are pleased to inform you that the mortal remains arrived safely to my office. We shall work together when there is a case from our countries. Have a great day ahead.

Z. Ang (Director)

My family and me are grateful to you and your staff, especially Ms Poonam who professionally and efficiently handled the entire logistic process of transporting the mortal remains of my mother from New Delhi.
Ms Poonam, who came highly recommended in New Delhi, contacted me and managed the entire processes and logistical needs/documentations.
She at the same time showed concern and care of understanding of our families and my difficult situation. She went out of her way to ensure my return ticket was confirmed and I will be able to return on the first available flight together with the mortal remains of my mother. I congratulate you on having superb individuals on your team.

Once again thanking you for all the assistance you and your team has rendered during my time in Delhi.  with sincere thanks

M.Singh

Many thanks for completing the task of movement by air ambulance of Rajesh from Udaipur to Jaipur without any hiccups. The entire activity was well coordinated. Your experience in handling this obviously made all the difference.
Once again thanks on behalf of Rajesh’s Family who is working on helping the family in this moment.

P.Bisht, Chief Manager (HR)

The service delivered by Prime Air Global Ltd for our patient Dr Dolma in Dharamsala airlifted to Delhi was very satisfactory. The activation time was optimum and patient handling was much appreciated. Yours sincerely.

Dharamsala

Thank you for all your help with arranging Neil’s cremation, and the subsequent sending of his ashes & other items back to Brisbane. Obviously if we had tried to handle everything on our own it would have been close to impossible; certainly much more difficult than it was with your assistance. As I am sure you can imagine, it was a distressing time for us, and to have such an important part of things looked after was a great relief to us.
I hope I never have friends that are in such a situation, but if this eventuality occurred, I would not hesitate to recommend your services to them. Again, thanks from me, my wife & the rest of our family for your help.. Regards.

Daryl Bending

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