International Repatriation of Human Remains/ Deceased – INDIA TO WORLDWIDE

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Thank you very much, Poonam.  This has been a very trying time for us, and you have provided us with wonderful support during this ordeal.  We are most grateful for all of your help with our request of Exhumation service. Thank you very much for the thoughtful selection of photos, Poonam.  My wife and I hope we will have another opportunity to visit Delhi and see the new gravesite some time in the foreseeable future.  Warmest regards.


My family and me are grateful to you and your staff, especially Ms Poonam who professionally and efficiently handled the entire logistic process of transporting the mortal remains of my mother from New Delhi.

Ms Poonam, who came highly recommended in New Delhi, contacted me and managed the entire processes and logistical needs/documentations.
She at the same time showed concern and care of understanding of our families and my difficult situation. She went out of her way to ensure my return ticket was confirmed and I will be able to return on the first available flight together with the mortal remains of my mother.

I congratulate you on having superb individuals on your team.
Once again thanking you for all the assistance you and your team has rendered during my time in Delhi.  With sincere thanks.

M. Singh

We are pleased to inform you that the mortal remains arrived safely to my office. We shall work together when there is a case from our countries. Have a great day ahead.


I want to thank you for the great service that you provided. I am aware how very tedious such a procedure can be and had very bad experiences in the past, getting tied up in bureaucracy. With your help, it was fast and clean and the cost was extremely reasonable.

I feel strongly that a service such as yours, helping people get through the system to get things done is very helpful and valuable. I have been living in India for over 30 years and wish I had the benefit of it earlier.

I will definitely recommend you to anyone I know and plan to call on you for further help. With warm Regards.


Thank you for all your help with arranging Neil’s cremation, and the subsequent sending of his ashes & other items back to Brisbane. Obviously if we had tried to handle everything on our own it would have been close to impossible; certainly much more difficult than it was with your assistance. As I am sure you can imagine, it was a distressing time for us, and to have such an important part of things looked after was a great relief to us.

I hope I never have friends that are in such a situation, but if this eventuality occurred, I would not hesitate to recommend your services to them.
Again, thanks from me, my wife & the rest of our family for your help..


Daryl Bending

Thanks so very much. You have been simply amazing and on behalf of the family we are extremely thankful and grateful of the support you have provided by handling the custody and return of remains from Leh, Ladhak to Auckland!

Cheers Mel



For families and friends who face the sad situation of their kith-kin being deceased in India or foreign land, our repatriation ISAPL provides the much-needed reassurance and service required. At ISAPL we undertake specialist medical repatriation and Funeral services on behalf of the individuals, hospitals and health institutions, insurance companies, travel agents and other organizations.

We provide services in  Australia, UK, USA, Canada, Japan,
Malaysia, India, Nepal, Thailand, Sri Lanka, Mexico, Singapore, Ireland, Norway, Germany, Austria, Italy, Belgium, Brazil etc.

Medical Evacuation needs a high degree of patient care and understanding. Repatriation Services for deceased requires culturally and legally aligned handling treatment in India or other country. ISAPL have been transferring patients on behalf of some the world’s major insurance companies for a number of years.

We pride ourselves in our patient care not only medically, which is our highest priority, but also our empathetic approach to casualty comfort. Cross border transfers involving the South East Asia require even greater levels of planning and patient care. We have successfully repatriated patients or Human Remains covering 18 countries. We are considered economical both by the family and insurance companies.

We offer a completely flexible service, taking care of as much or as little as you want; from document processing and flight booking, to the preparation of the deceased for international repatriation and liaison with the Funeral Directors at the other end of the journey. We leverage experience from the regional Funeral Directors to give appropriate family service. We have business setup with over dozen international Funeral Directors with decades of experience. In rare conditions, we arrange for the Funeral Director’s to cremate and return of cremated remains to the families. We can also provide Flight booking services and booking of family tickets if required in any situation. Many Embassies, Foreign missions, insurance companies, expats, and agencies are using our services.

Our Medical Evacuation operations section is on permanent standby at the Emergency Alarm Centre +91-11-246594412 . Our English speaking team, lead by Poonam, Dolly & Sam will assist with repatriations to and from India. In addition we have access to translators to other few languages.

For more than 25 years, Poonam has been helping families, friends and communities repatriate their loved ones to and from the India, whilst being in constant communication of a difficult and confusing time of the friends or relative of the deceased while traveling, living or working abroad.

You will get a hassle free service with assured timeline and competitive price for such emotional sensitive situations. The comprehensive ISAPL Repatriation service is focused in three areas: cost containment, quality of service and Bereavement care.

[ultimate_icon_list icon_size=”20″ icon_margin=”25″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Custody of remains[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Cremation and repatriation of ashes[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Post-Mortem if required[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Mortuary holding facility (24 hrs. at the facility)[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Embalming[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Coffin box with necessary lining & packing cases, Sealing, Labor[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Legal documentation including registration of death[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]local transportation from place of passing to the registered mortuary facility[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Funeral Director’s service[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Freezing, if required[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]Air Freight[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#bd1e2c”]International Custom clearance and liaising with the appropriate authorities abroad to repatriate the deceased to their country.[/ultimate_icon_list_item][/ultimate_icon_list][bsf-info-box icon=”Defaults-comments” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#dd3333″ pos=”square_box” box_border_style=”solid” box_border_color=”#d8d8d8″ box_bg_color=”#efefef”]FARIDABADI would like to thank Ms. Poonam Jain, Director, Operations, ISAPL and her Team, for all the assistance related to Air Crash in Faridabad, Haryana on May 25, 2011.  Ms. Jain was informed early morning on 5/26/11 about the crash which left 7 Indians dead and several injured.  She responded promptly and without any delays Funeral Director and ambulance from Delhi arrived at the crash site in Faridabad, Haryana. 

Poonam and her team from ISAPL communicated with the local authorities, made our numerous wishes understood in a polite way and was extremely effective in gathering information.  They juggled numerous tasks, collected important documents, made flight reservations for the family members and was flexible to our almost hourly changes of plan and schedule.   

We could not have done this job without their effective assistance at every step (and they continue to be indispensable in processing the follow-up paperwork). They called various people to expedite the process on a 24X7 time basis is more than one could ask of anyone.  Without their diligent, compassionate and professional help, we could not have met our needs.  The Funeral Director was extremely helpful and handled everything very professionally.     [/bsf-info-box]

Bringing human remains in charter flight from Ladhak for transfer to Auckland

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