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My twins were born in Nepal and they were 2 months premature. Poonam Jain from International Star Assistance Private Limited was of immeasurable assistance. I was unable to get a medical opinion for my newborns and their care in Nepal. ISAPL flew their Panel Doctor to Nepal. The Panel Doctor physically checked both babies and provided advise on the solution, in particular for emergency evacuation. Poonam also advocated for changes to the current hospital care and arranged for me to talk with doctors from other hospitals for other opinion and health care options. She also provided excellent assistance in helping me with the exit processes of babies from Nepal and entry to my home country.

Anthony (Australia)

Dear Officer,  I would like to express my gratitude for providing assistance (via information and support to ISAPL) in bringing Mrs. Kamaladevi (Canadian Senior Citizen required medical evacuation from Chennai to Toronto.) I am absolutely happy with the exceptional services provided by the ISAPL Group. Group’s impeccable communications, record keeping and invoicing methods are exemplary. It was pleasure meeting the nurse, she is very kind, caring and courteous. In addition, Ms. Poonam Jain has meticulously and patiently managed the entire medical nurse based evacuation processes. She is THE go to person regarding services in this type of nature. My very best wishes to her.

Once again, THANK YOU.

Mujib Adam (CANADA)

Hi Sanjay and Poonam,

Thank you to all including the escort team (I don’t have their email please pass this on to them).  You guys as a team were excellent to deal with, well organized and very understanding in coordinating my mother evacuation from India.  Special thanks to Poonam for her professionalism and patience in exploring all the option and organizing the evacuation, my mother, family and I really appreciated the effort. The service delivered by Poonam Jain for our patient Dr Dolma in Dharamsala airlifted to Delhi was very satisfactory. The activation time was optimum and patient handling was much appreciated.


Many thanks for completing the task of movement by air ambulance of Rajesh from Udaipur to Jaipur without any hiccups. The entire activity was well coordinated. Your experience in handling this obviously made all the difference. Once again thanks on behalf of Rajesh’s Family who is working on helping the family in this moment.

P.Bisht, Chief Manager (HR)

I want to thank you for the great service that you provided. I am aware how very tedious such a procedure can be and had very bad experiences in the past, getting tied up in bureaucracy. With your help, it was fast and clean and the cost was extremely reasonable. I feel strongly that a service such as yours, helping people get through the system to get things done is very helpful and valuable. I have been living in India for over 30 years and wish I had the benefit of it earlier. I will definitely recommend you to anyone I know and plan to call on you for further help.


Thank you so much for all your help you are trulely sent from God you made everything so easy for us without you I dont know what we would have done thank you thank you may god continue to give you wisdom as you endeavor to help others love always.

Rosie and Carl (USA)

Thank you so much for your help today! You are a god send to us. Thanks a million!

Kerrie (Family CANADA)

I wanted to again thank you for the assistance that you and your team have provided me with ensuring a quick return home with Nicolas to Australia. It’s reassuring to have a contact such as yourself that knows the processes and procedures which need to be completed and can get it done. It was one less thing for me to worry about, allowing me to spend my time on much better things.


If it weren’t for you, I would most likely still be in India right now and not sending this email from Australia, so thank you again. If I find myself in a similar situation in the future, I’ll be definitely using your services again. Cheers and take care.


Dear Poonam, Thank you again for all your assistance. Without your help we would probably still be in New Delhi.


Just a quick email to let you that we have arrived in Melbourne safe and sound.
And thank you for all your help while in India.



Transfer of patients to any Indian medical facility

  • Medical personnel or local authorities informs the Diplomatic mission of the condition of their citizen.
  • The diplomatic mission informs the family.
  • The family decides on a course of action they want followed in India either through their insurance company (if they have one) or through a direct service provider such as International Star Assistance Private Limited if uninsured.
  • Once an agreement has been reached by the family and the service provider, funds are transferred to India using international wire transfers or Western Union in order to expedite services.
  • International Star Assistance Private Limited then arranges for the transfer.
  • Once the transfer is arranged to a selected medical facility, International Star Assistance Private Limited can then make arrangements for travel to home country.

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