24x7 Helpline No.: +91- 11-46594412

US/Canada : +1-8005-911-968



The vision is to provide all services under one umbrella and is best achieved in association with partners worldwide. We have combined experience of 63 person years. The Insurance companies & High commissions/Embassies approach us for our proficiency in services and empathy.

International Star Assistance Private Limited with Emergency Medical services being managed and led by professionals in that arena.

The structure of the company is Linear, thereby enabling quick decision making. Each unit is being managed by the respective department head who can take quick and proactive decisions. The company has representations in Mumbai (Maharashtra), Sydney (Australia), Toronto (Canada) and London (UK) for Assistance with Medical Air Ambulance, Repatriation, Emergency Evacuation Services & Surrogacy Assistance & Surrogacy Exit process.

At the top of the pyramid is Ms Poonam Jain who has over 20+ years of experience while working at American Citizen Services (New Delhi) and have assisted thousands of Americans in Emergency & Complex situations.  While working at the Embassy for 20 plus years she developed professional relationships with various Embassies, Airlines, Aircraft providers, Hospitals, Local authorities, Immigration, Doctors & Funeral Directors all over India.  Has experience of  handling & Arranging International Medical Evacuations using Air Ambulance, Helicopters Medical Assistance, Arranging helicopter Assistance to look for missing persons in Northern India, Arranging Stretchers on Commercial Aircrafts, Arranging Nurse escorts, Repatriation of Human Remains from India to anywhere in the World, Receiving of Human Remains, Arranging Ground Ambulance Assistance, Assisting with Fraudulent medical Claims and other Indian Visa related works. The experience and connections of Ms. Jain (Director Operations) for 20 Plus years is one of the reasons why ISAPL is able to deliver service with compassion and love.

She is being supported by other department heads who look after Air Freight, Travel, Hospitals, Hotels and Ground arrangements and the team provides comprehensive pre hospital, emergency and critical care advise to all types of patients during aeromedical evacuation or rescue operations aboard helicopter and jet aircraft.


Transporting Human Remains PAN India/Evacuating via Air Ambulance/Providing Nurse Escort on Commercial Aircraft/Surrogacy Assistance ISAPL Group believes in ‘done by the best’ and works with some of the reputed partners across India and outside India. These include:

  1. Class A Hospitals
  2. Medical Insurance Companies
  3. Paramedics
  4. Aircraft Charter Companies
  5. Funeral Directors
  6. Civic and Government agencies
  7. Legal and Medical Advisors
  8. Surrogacy & IVF Clinics

Our Partners

Dear Poonam & Team
I wanted to again thank you for the assistance that you and your team have provided me with ensuring a quick return home with Nicolas to Australia. It’s reassuring to have a contact such as yourself that knows the processes and procedures which need to be completed and can get it done. It was one less thing for me to worry about, allowing me to spend my time on much better things.