24x7 Helpline No.: +91- 11-46594412

US/Canada : +1-8005-911-968


Our Team

At the Helm of ISAPL

Poonam Jain

Founder Director Poonam brings meritorious experience of having managed Citizen Services & Assistance Services at U.S. Embassy New Delhi for over 20 Years. She is the Director Operations for all Assistance Services. She specializes in Air Medical Evacuations, Rescue by Road / Air in difficult terrain, Repatriations and Ground Assistance. Additionally, she has been guiding the couple desiring to be parent either thru Adoption or Surrogacy. Poonam is the “go to’ person for more that 34+ countries including Austria, Ireland, Germany, United States, Nepal, Singapore, Australia, United Kingdom, Spain, Brazil, Middle East and many more. Her Compassionate nature is the key to services related to Air Ambulance and Medical Assistance

Dolly Vimadalal

Ms. Dolly Vimadalal, who brings 20+ yrs of experience, has worked at the U.S. Consulate in Mumbai. She retired from the U.S. Consulate General in Mumbai after being with them for 25 years. She headed the American Citizen Services Unit for nearly 12 years.  The most trying time of her work area was dealing with the Mumbai Terror situation on 26/11.  She won many awards and certificates during her tenure with the Consulate.

She has global experience of handling the Air Medical transportation, Repatriations, Bomb Blasts, Natural Disasters that require extensive & compassionate coordination among Legal, Medical, Local Police, Funeral Directors, Mortuaries, hospitals, airlines & next-of-kin etc. The Western India office Operations of ISAPL is managed by Ms. Dolly VistaspVimadalal (States includes Maharashtra, Gujarat, Madhya Pradesh, and Goa as well as the union territories of Daman and Diu and Dadra and Nagar Haveli).

Education: She schooled at Rosary High School and went to college at the Burhani College of Commerce and Arts.  She is a B.Com. Graduate from the University of Mumbai.


Sam is the Australian relationships manager for International Star Assistance Pvt. Ltd. and has qualifications in Science and Public Health. He has experience of over 12 years in the Australian healthcare sector and has dealt with dozens of healthcare providers and ancillary staff in India, Nepal & Australia. Sam is well-known for practical and logistical assistance provided to Australians with consular and medical difficulties in India and South-east Asia and vast knowledge of government requirements and the needs of Australians with medical conditions in foreign countries. He ideally placed to provide the empathy, support and knowledge which clients and their families require.

Dr.Yassir Shah

ISAPL Senior Medical Officer has 7 years experience in Emergency Medicine/Urgent Care and Hospital Medicine He specializes in putting patients at ease and clearly diagnosing the complex cases. Dr. Yassir has handled Level I, II and III trauma centers, community hospital emergency departments. He has extensive experience with all age groups from neonatal patients to the the geriatric age group. Dr. Yassir has fellowship & residency post graduate preparation and training in Emergency Medicine and Hospital Medicine.
He is an MEM from George Washington University ,USA

Dr. Monica Bhagat

ISAPL has a special team to handle Covid-19 Pandemic. Dr. Monica is a Gold Medalist having experience of over 30 years in Gynaecology & Internal Medicine. She is now actively involved in the Step One Programme in association with the Government of India for the online treatment of COVID patients , under Home Isolation , and organising plasma donations. She also imparts training for Covid triaging to Doctors of different States. She is an expert in treatment of COVID and doing research on medicines for treatment of COVID. She has been the Medical expert on UV rays based disinfecting devices for Personal protection.

Dr. Bhagat is fervently handling scores of Symptomatic and Asymptomatic Covid cases. She is the First line of defense against severity of Covid. Her intervention in initial 4-5 days of Covid suffering has saved patients from Hospitalisation and fatality. Dr. Monica has expertise in Emergency online gynae and Covid consultations.

Sanjay Jain

Founder Director of ISAPL Group.

Interest: e-commerceEmergency Medical Assistance, Sustainable DesignWealth Creation.

Vision: Aligning to the International Business Trends.

Role: Strategic direction, Market expansion thru Partnerships.

Insightful  and rich experience of over 30 years across functions of Manufacturing, Engineering, Supply Chain & IT. Possess demonstrated capabilities in strategy design, Revenue growth, Domain capability and Business Value chain enablement. A keen strategist, planner and implementer with expertise in devising Process and roadmap aimed at enhancing overall organisational growth, sustained profitability of operations and improved business performance. Exposure in BPR  And QMS Consultancy. An effective leader and communicator with strong leadership, analytical and management skills relevant to multi-country environment. Leader thru learning, qualification participation, and experience.

Ashutosh Raina

To cater to the diverse immigrant population, and to kickstart our ANZ operations, Ash is on-board as an exclusive partner for ISAPL group. With Ash’s presence, ISAPL intends to be the service of choice in case of medical evacuation and emergency assistance, across Australia.

His ability to work within (& respect) diverse cultures, alongwith the work ethics and business history, has seen Ash to be one of the known social/community leaders. Ash’s present-day activities with numerous acts of generosity showcased by his involvement in many community beneficial projects and events.Ash supports social and political initiatives as well as organises large scale events for the benefit of social integration of the Indian culture with the Australian way of life.

As a founder of community groups like “Kashmiri Pandits Australia” and “Kashmiri Pandit Professionals”,Ash is also heavily involved in local community and school fetes, along with community radio and newspapers.In his current role as founder of Brisbane based “Knowledge Partner Professionals”, an all-encompassing IT specialist company with deliverables across multiple platforms, Ash combines his entrepreneurial abilities with his kind nature to positively impact the lives of as many people as he can touch.

“Spread passion with respect & compassion” is the philosophy which Ash Raina believes in!

Ash’s philosophy is the hallmark he believes in passionately both in the professional and personal sphere of his life.In his spare time, what there is of it, Ash is a dedicated traveller, avid sports enthusiast and someone who likes to keep a close tab on politics.

Deepak Kumar

Customer Service and IT for International Star Assistance Private Limited and manages overall support operations of ISAPL. Deepak ensures effective information flow and effective deployment of resources throughout the organisation. Leverages communication systems within and outside the organisation. Deepak has vast experience of multi-party interaction and coordination for the International clients.

He is experienced in effectively managing client service process from Quote to Feedback stage. He builds sustainable relationships of trust through open and interactive communication. He has the capability to take the extra mile to engage clients.