Serving during the Global Crisis

Armenia Casket Poonam Red Cross Certificate_page-0001 Sanjay Jain WHO COVID-19 Cert_page-0001 (1)“Madam, Body has finally reached n received by family. My family joins me in thanking you for your all efforts n endeavours, to ensure the repatriation of my brother in law. It was a herculean task, in current on-going COVID situation & we are in quandary. You took stock of situation & handled it very diligently. Thanks again🙏 God Bless You🙏🙏”

Above are the words from a Canadian  family (of Indian origin), who’s member demised at Armenia. Covid made the matter complex for family. They struggled for many days, before reaching out to ISAPL. The Civic Agencies, Airports, Transport, Hospitals, Airlines were not at their best. ISAPL’s Director-Operations, Ms. Poonam has vast experience of 30+ years in Immigration and Emergency handling in extreme situations of Earthquake, Tsunami, Air Crash, Road Crash etc. But, this Covid Lockdowns are a new challenges.

There are revised and multiple guidelines from all agencies to handle the Death Remains during Covid times. Top it with 4 countries transfers involved: Armenia, Russia, USA and Canada.
Poonam’s experience in Disaster Management and alignment to Red Cross Foundation for Psychosocial Support in Emergencies.
Poonam’s partner Mr. Sanjay’s experience in International Business & WHO’s certification on health emergencies during Covid-19 were beneficial in these times.
A 10 days mission. Medical clearances, Police approvals, Immigration permission, packing and health certificates, Road transfers, Air transfers, Coordination among India, Armenia & Canada. Loads of documents and approvals and compliance. Meticulous coordination and Minute tracking by the Operations Manager Mr. Ankur and Empathy filled updates to the family.

We do what we are meant for “Humane to Those in Distress !”

Fastest Service ever; completed with Blessings!

Most important element of our services are Empathy and Experience. A Foreign national died at India on Sunday morning. Family is under emotional trauma. They engage our services and request for speedy formalities and procedures etc. They want transfer of Human Remains from India to Singapore. Considering the Hospital, Govt, Police, AIIMS, High Commission, Air India, Cargo; Our promise is of 72 hours.

(For reference purposes: an Indian techie (working for the premium most IT company) died at Finland on 28-Dec. The Human Remains arrived at Delhi on 19-Jan)

But, ISAPL (An Air Ambulance company) is about ‘Humane to Those in Distress !

The Director-Operations Ms. Poonam Jain on her toes. Experience, connections and relations of 25 years come handy. The team expedites all the formalities, approvals, processes right over the Sunday and early Monday. ISAPL dispatches the Remains in flat 35 hrs.  The FASTEST ever by our team. Because, we understand and empathize with the grieving family.

Thank you very much as well miss poonam. You have been a great blessing“- the Family

Casket wrapping

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