At the Helm of ISAPL
Founder Director Poonam brings meritorious experience of having managed Citizen Services & Assistance Services at U.S. Embassy New Delhi for over 20 Years. She is the Director Operations for all Assistance Services. She specializes in Air Medical Evacuations, evacuations by Road / Air in difficult terrain, Repatriations, Ground Assistance, FRRO, OCI and other Indian Visa related works. She has been guiding the couple desiring to be parent either thru Adoption or Surrogacy. Poonam is the “go to’ person to get your work done in 30+ countries including Austria, Ireland, Germany, United States, Nepal, Singapore, Australia, United Kingdom, Spain, Brazil, Middle East and many more. Her Compassionate nature is the key to services related to Air Medical
Ms. Dolly Vimadalal, who brings 20+ yrs of experience, has worked at the U.S. Consulate in Mumbai. She retired from the U.S. Consulate General in Mumbai after being with them for 25 years. She headed the American Citizen Services Unit for nearly 12 years. The most trying time of her work area was dealing with the Mumbai Terror situation on 26/11. She won many awards and certificates during her tenure with the Consulate.
She has global experience of handling the Air Medical transportation, Repatriations, Bomb Blasts, Natural Disasters that require extensive & compassionate coordination among Legal, Medical, Local Police, Funeral Directors, Mortuaries, hospitals, airlines & next-of-kin etc. The Western India office Operations of ISAPL is managed by Ms. Dolly VistaspVimadalal (States includes Maharashtra, Gujarat, Madhya Pradesh, and Goa as well as the union territories of Daman and Diu and Dadra and Nagar Haveli).
Education: She schooled at Rosary High School and went to college at the Burhani College of Commerce and Arts. She is a B.Com. Graduate from the University of Mumbai.
Sam is the Australian relationships manager for International Star Assistance Pvt. Ltd. and has qualifications in Science and Public Health. He has experience of over 12 years in the Australian healthcare sector and has dealt with dozens of healthcare providers and ancillary staff in India, Nepal & Australia. Sam is well-known for practical and logistical assistance provided to Australians with consular and medical difficulties in India and South-east Asia and vast knowledge of government requirements and the needs of Australians with medical conditions in foreign countries. He ideally placed to provide the empathy, support and knowledge which clients and their families require.
ISAPL Chief Medical Officer with experience of over 11 years including Critical Care, Aero-Medical Emergencies, Aviation Medicine, Internal Medicine, ICU, Emergency and OPD management. Specialized in Consultant Physician and Head of Operations (Medevacs/Travel Medicine/Medical Assistance/Repatriations/Family Medicine), also specialized Aero-medical Emergencies/Aviation Medicine/Critical Care, including repatriation of patients (air ambulances/commercial seated repatriations/stretcher repatriations/ventilated patients/deportations) all around the world including USA (New York, Phoenix, Minneapolis, Las Vegas, Chicago etc), United Kingdom (London, Leeds, Manchester, Scotland), Australia, Afghanistan (Kandahar, Kabul, Camp Bastion, Bagram), Nepal, Sri Lanka, France, Denmark, Sweden, Kazakhstan, Maldives, Japan, Canada, South Africa as well as multiple domestic destinations in India. Has escorted several hundred patients on commercial & air ambulance flights out of India, Nepal, Sri Lanka, Bangladesh and Bhutan.
Founder Director for International Star Assistance Private Limited and looks after overall Management. Key areas of responsibility include Strategic direction, Market expansion and Partnerships.
Insightful and rich experience of over 26 years across functions of Manufacturing, Engineering, EAM, Supply Chain & IT. Established as Manufacturing Practice Strategist. Possess demonstrated capabilities in strategy design, Sales growth, Domain capability, Business Value chain enablement, Account Management, Delivery Management, and Resource Planning. A keen strategist, planner and implementer with expertise in devising Process and IT roadmap aimed at enhancing overall organisational growth, sustained profitability of operations and improved business performance. Motivated by internal standards of performance to deliver quality results. Exposure in Revenue target based business growth, Delivery, BPR Consultancy, Budgeting, and Customer relation. An effective leader and communicator with strong interpersonal, leadership, analytical and relationship management skills relevant to multi country environment. Leader thru learning, experience, qualification and participation.
Interest: e-commerce, Renewable Energy, Medical Evacuation
Vision: Aligning to the International Business Trends.
Specialties: Entrepreneurial Practice development, New Initiatives, Distribution System development
Model: Lead thru learning, experience, qualification and Partnership.
Experience: 27 years across functions of Global Assets, Manufacturing, Engineering, Supply Chain & IT. An effective leader and communicator with strong interpersonal, leadership, analytical and relationship management skills relevant to multi country environment.
To cater to the diverse immigrant population, and to kickstart our ANZ operations, Ash is on-board as an exclusive partner for ISAPL group. With Ash’s presence, ISAPL intends to be the service of choice in case of medical evacuation and emergency assistance, across Australia.
His ability to work within (& respect) diverse cultures, alongwith the work ethics and business history, has seen Ash to be one of the known social/community leaders. Ash’s present-day activities with numerous acts of generosity showcased by his involvement in many community beneficial projects and events.Ash supports social and political initiatives as well as organises large scale events for the benefit of social integration of the Indian culture with the Australian way of life.
As a founder of community groups like “Kashmiri Pandits Australia” and “Kashmiri Pandit Professionals”,Ash is also heavily involved in local community and school fetes, along with community radio and newspapers.In his current role as founder of Brisbane based “Knowledge Partner Professionals”, an all-encompassing IT specialist company with deliverables across multiple platforms, Ash combines his entrepreneurial abilities with his kind nature to positively impact the lives of as many people as he can touch.
“Spread passion with respect & compassion” is the philosophy which Ash Raina believes in!
Ash’s philosophy is the hallmark he believes in passionately both in the professional and personal sphere of his life.In his spare time, what there is of it, Ash is a dedicated traveller, avid sports enthusiast and someone who likes to keep a close tab on politics.
Jagvinder Bisla is a seasoned professional with qualifications in Business Management and International Travel. He brings 10 years of experience in sales, marketing and operations. He has handled large group travel and transport in both Asia and Europe. At ISAPL, Jagvinder is leading our global marketing strategy & sales for Medical Emergency services. He is building partner network with Medical Institutions, Insurance Companies, Travel & Tourism, Air Ambulance and Funeral Homes. His focus is on world class services at economical cost; with empathy. Jagvinder is very active in social welfare activities and contributes to Red Cross Society, Rotary Clubs and other social organizations. His goal is simple “To help as many people I can in my life”. Jagvinder is aligned to the I SAPL motto ‘Humane to those in Distress’.
Deepak Kumar Khitha
Customer Service and IT for International Star Assistance Private Limited and manages overall support operations of ISAPL. Deepak ensures effective information flow and effective deployment of resources throughout the organisation. Leverages communication systems within and outside the organisation. Deepak has vast experience of multi-party interaction and coordination for the International clients.
He is experienced in effectively managing client service process from Quote to Feedback stage. He builds sustainable relationships of trust through open and interactive communication. He has the capability to take the extra mile to engage clients.